Delivery Times

We aim to post out all orders if they are in stock within 48 hours when received by 2-00pm Monday to Thursday. All orders received Friday to Sunday will be processed the following Monday. We will telephone or email you if there is going to be any delay over the specified 48 hours or if we are out of stock of your ordered parts. To help us please provide a daytime contact phone number. (Please note that bikes will have been fully assembled prior to dispatch but will need some re-assemble due to packaging restrictions, instructions and information will be included).

Deliver Services

We post all of are items with FastWay couriers, all goods will posted to the invoice address and will have to be signed for on receipt by the person placing the order or a designated signatory.

Delivery Costs

To addresses in the mainland UK orders over 30.00 will be free postage and packaging, Orders under will cost 2.95 For Postage to the Scottish Highlands please call the shop

Warranty

All products sold by Picton Cycles carry a full manufacturers warranty this is usually 12 months, but may vary according to manufacturer. We aim to deal with all warranty issues as quickly and efficiently as is possible, however occasionally it may be necessary to return certain items to the manufacturer for inspection or repair. If you do have any problems with your purchases please call our staff on tel-01517335507 who may be able to help you over the telephone. However should it be necessary to return defective or faulty goods please contact us for a return authorisation advising us of the problem and original invoice information. We are sorry that we can not refund your postage but will return at our cost.

Returns Policy

Picton Cycles want you to be happy with your purchase, however if you do have any problems with your purchase please contact us and we will endevour to resolve the problem. All returned goods must be in the original packaging and un used so that it can be resold together with an official returns authorisation. In the unlikely event that you need to return an item due to our mistake we will gladly refund your postage costs.